FAQ

Frequently Asked Questions

If this is an emergency, move your car to a safe place if possible and call 911. Once the situation is under control, call us at (833) 668-6738.

Membership Review
How does Motor Drive work?

Download the Motor Drive app (Android/iOS). Once you’ve downloaded the app pick a car, complete the in-app registration, pick your delivery date, and we’ll deliver the car to you!

What is included in a Motor Drive subscription?

Everything besides the fuel (electricity) is taken care of, including insurance, routine maintenance, and a concierge team that’s available 24/7. We also provide you with a home charger, and you can learn more about our Faster Charger for qualifying members at motorev.net/fast-charger.

How does insurance work?

Motor Drive insures all approved drivers with our fleet policy. Details can be provided upon request. All insurance documents are available in your app and will be in the glovebox of the car.

How long can I keep a car?

For as long as you want! We provide monthly and long-term subscriptions. Your subscription is automatically renewed monthly until you decide you would like to end the subscription.

How do I change my subscription tier?

You can request to change your subscription tier at any point by contacting us through your concierge or by just giving us a call. Change request billing will be prorated based on the remaining days left in your subscription month.

How new are the cars?

We deliver fresh cars in like-new condition to our members. Our fleet includes the most popular electric cars on the road, ranging from the Nissan Leaf to the Tesla Model X.

Signing Up
How do I join Motor Drive?

Download the Motor Drive app (Android/iOS). Once you’ve downloaded the app pick a car, complete the in-app registration, pick your delivery date, and we’ll deliver the car to you!

Is Motor Drive in my area?

Today, Motor Drive is live in Indianapolis, IN and the surrounding area. If you’re outside of our service area, sign up for news and updates and we will let you know when we arrive in your city.

Who is eligible?

Anyone 25 years or older, with a valid US driver’s license and good driving record.

What is the Motor Drive membership fee?

The activation fee of $400 is a one-time fee required for all new Motor Drive memberships. The fee is non-refundable and will be charged when your car is delivered.

How is my car delivered to me?

Once you’ve scheduled a delivery date, our team will bring the car to your specified location within our service area. We currently offer white glove contactless delivery, and sanitize each car before handing you the keys to keep everyone safe.

Everyday Usage
How well equipped are the cars?

The packages and trim will be dependent on the electric car you select, but every car comes with a slew of features and at least 200 miles of range. You are always welcome to call our team at +1(833)MOTOR-EV, so that we can help you find the right car for you!

Are pets allowed in cars?

We do allow pets in the cars, but members are responsible for any damages caused by their furry friends.

What happens if my car needs maintenance?

Our full-service subscription was created so you do not have to worry about maintenance issues. If something unforeseen occurs, simply reach out to our team at (317)516-0145 and we will take care of the rest.

What happens if I get into an accident?

First, make sure that everyone is safe. Move your car to a safe place, exchange information with the other parties and notify the police. Once the situation is stable, call us at (317)516-0145. We will handle everything with respect to the car involved in the incident.

Price & Payments
Where can I find the insurance card?

You can view a digital version of your insurance card under your current ride on the home screen of your app. Hard copies of the insurance card can also be found in the glovebox.

When is payment due?

A valid credit card is required to register in the app. Your first payment will be charged on the day your car is delivered to you. Subsequent payments will be charged on a monthly basis, in advance of the next month. All 4-month subscriptions are billed at the beginning of each month.

What is the minimum commitment to Motor Drive?

Motor Drive is a monthly subscription service. Pay for the first 30 days and give it a try. Your subscription will renew automatically on a monthly basis after the first 30-day period. If you ever want to cancel, just let us know at (317)516-0145 or support@motorev.net and we will end your subscription after your current month has expired.

What about tolls?

Toll costs are passed through and charged back to the member.

Terms of Use
Is there a mileage limit per month?

Each subscription tier includes unlimited miles!

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Secondary Drivers and added to the member’s account. This can be accomplished by contacting us at (317)516-0145drivesupport@motorev.net, or through your digital concierge.

Are members responsible for their Motor Drive car?

Yes, we expect our members to take care of Motor Drive car as if they owned them. Please drive responsibly, keep your car clean, and let us know about any minor dings or issues through your Motor Drive App’s help section on the homepage.

What data does Motor Drive collect?

We want to ensure the best service and safety for all of our members. To do so, we collect data on how the car is used. For more information on terms of use, please reference our Terms and Conditions.

Charging your car
How far can I drive with my electric car on a single charge?

Our fleet has a selection of high performance electric cars. All of our cars have over 200 miles of range.

Where and how will I charge my car?

Drivers of electric cars never need to go to a gas station again! Most drivers fuel their vehicles by charging at work or at home, similar to their cell phones at night. Public charging stations are also available for longer trips or for getting a little extra juice while running errands. Charging ports vary across car manufacturers, similar to the difference in charging an Apple phone compared to an Android one. In order to use a charger, you’ll need to make sure your car’s charging port is compatible (if you ever have questions, just call us). One of the easiest ways to locate chargers is through www.plugshare.com. You also can download the app on iOS and Android.

Who pays for the charging?

Members are responsible for the cost of charging their vehicle.

How do I charge at home?

At home, there are two options for charging your car. Most electric cars come equipped with a Basic charger, also called a portable Level 1 charger. This Basic charger plugs into a 120-volt outlet (the normal one in your house) to provide electricity to your vehicle. For faster fueling, you can opt for Faster, or Level 2 charger. To get these faster charging speeds, you’ll need a charger that connects to a 240-volt outlet. Motor Drive can provide this charger and install it — just let us know if you’re interested in learning more! We currently provide a Faster Charger install free (up to $1,500) to our 4-month subscription members who opt-in.

Should I buy a charger?

If you are interested in getting a faster charger installed in your home, we can help! If you sign up for a long-term subscription, we will provide a faster charger (Level 2) and coordinate installation of the charger. You might be able to benefit from special incentives or benefits in your area.

How do I charge elsewhere? What about public charging?

We recommend using the Plugshare app on iOS and Android to locate these chargers. Plugshare compiles all the public chargers into one map and allows you to filter based on your desired parameters. For example, you can narrow the visibility to chargers that are compatible with your vehicle, or to only those with the fastest charging speeds.

How do I pay for public charging?

Depending on the provider, you will either need a credit card or the provider’s app. We’ve provided links here to download apps for companies who offer public chargers:

How fast will my car charge?

Like a cellphone, the first 80% of a car’s battery charges more quickly than the last 20%. At the same charger, your car will charge more quickly when the battery is completely drained than when it is almost full. Level 3 charging is the fastest: cars can charge 80% of your battery in under 30 minutes. Level 2 charging is more applicable to getting a partial charge while you shop or full charge while you’re at work or home. Level 1 charging is great when your car spends a lot of time parked at home. If you’re using your car a lot, you’ll want to make sure you have at least one Level 2 charger accessible.

To learn more about charging your vehicle, we recommend ChargeHub’s Electric Car Charging Guide and ChargePoint’s Driver’s Checklist: A Quick Guide to Fast Charging.

Referral Program
How does the referral program work?

Refer a friend to join Motor and you both get $200 towards your Motor subscription. You can find your personal referral code in your Motor Drive app under ‘Account’ > ‘Refer a friend’

COVID Protocol
How does Motor take the necessary safety cautions for Covid-19?

These times are unprecedented, so we have carefully planned out protocol to ensure the safety of you and our employees. We’ve reimagined your car from delivery to drive – implementing a contactless delivery experience. These services are made easy through our Motor Drive app.

We have broken down safety for you and our employees into three main focus areas.

1. People

We take the safety and wellbeing of our team and members very seriously. Our team keeps safety at the forefront of our member interactions. From properly worn masks and 6’+ distance at all times to alcohol wipes, UV lights, and foggers – we ensure all precautions are taken for your safety and ours.

2. Cleaning

We follow strict cleaning protocol including, but not limited to, disinfecting all surfaces and operating a disinfectant fogger inside our vehicles prior to delivery. Our team follows a strict checklist developed through CDC, state, and local guidance.

3. Delivery & Transport

Our team members wear masks and maintain a 6’ distance throughout the delivery. Upon arrival, we perform one final safety check of the vehicle, wipe down hard surfaces, leave the key in the passenger seat, and text our members that we are ready to give them their step-by-step vehicle introduction at a safe distance. Safe transportation of our vehicles is all about minimizing risk to our members and team.

If you have any questions you can always reach out to us on any of our social media pages, under contact us in the top right-hand corner, by phone at 833-MOTOR-EV, or by email at support@motorev.net.